1. Who we are
This policy applies to the Webstrox Follow Up AI Chrome extension and its related services. The service is provided by Webstrox Solutions (“Webstrox”, “we”, “us” or “our”). It is designed for real estate agents, property consultants and agencies to manage leads and automate customer follow-ups.
2. Information we process
Depending on the features you use and the information you provide, we may process:
- Account and contact information: name, email address, phone number and account identifiers.
- Authentication information: sign-in/session tokens and information needed to authenticate your account. We do not ask you to disclose your account password to our support team.
- Lead and customer information: names, phone numbers, property interests, inquiries and other details entered or synchronized through the service.
- Personal communications: WhatsApp messages, conversation history and message context that you connect to or submit for lead management and AI processing.
- Service information: extension preferences, settings and technical information required to operate, secure and troubleshoot the service.
Please do not submit sensitive personal information unless it is necessary and you have a lawful basis and appropriate permission to do so.
3. How we use information
- To create and authenticate your Webstrox account.
- To connect the extension with our backend and synchronize your lead records.
- To display and organize leads and relevant conversation history.
- To process relevant messages with AI and generate or assist with responses and follow-ups when you enable those features.
- To maintain, secure, troubleshoot and improve the operation of the service.
- To respond to support requests and comply with applicable legal obligations.
We do not use information collected through the extension for unrelated advertising, and we do not sell personal information or message content.
4. AI processing and OpenAI
When AI features are enabled, relevant WhatsApp message content, lead details and conversation context may be sent from our backend to the OpenAI API to generate or assist with responses and follow-ups. The information sent depends on the feature being used.
OpenAI processes API data under its applicable terms and data policies. OpenAI states that API data is not used to train or improve its models by default unless the customer opts in. Certain API data may be retained for abuse monitoring for a limited period, subject to OpenAI's policies and applicable exceptions.
Read more: OpenAI API data usage and retention.
5. Service providers and data sharing
We use service providers to operate the product. Based on the current service configuration, these include:
- Railway: hosting and operation of our backend/API.
- Supabase: authentication and database services.
- OpenAI: AI processing when AI features are used.
Information is shared with these providers only as needed to provide, secure and support the service, subject to their applicable terms and safeguards. The WhatsApp connection method and any additional subprocessors used by the live service may have their own processing practices; users should also review the applicable terms of the relevant WhatsApp/connection provider.
We may also disclose information where required by law or where reasonably necessary to protect the rights, safety and security of users, Webstrox or others. We do not sell personal information.
6. Storage and retention
Account, lead and conversation data handled by the Webstrox backend is intended to remain associated with your account until you request deletion or delete the relevant data through an available account feature. Some records may need to be retained where required by law or for legitimate security, dispute-resolution or backup purposes.
Third-party providers may apply separate retention periods to information they process. For example, OpenAI's API abuse-monitoring retention is governed by OpenAI's current policies and is not controlled by Webstrox.
7. Your choices and deletion requests
You can stop using the extension and disconnect the service. To request access, correction or deletion of personal information associated with your Webstrox account, email us from the address below and identify the account concerned. We may need to verify your request before acting on it.
We will handle valid requests within a reasonable period and in accordance with applicable law. Deletion from Webstrox does not automatically delete information already held by independent third-party providers under their own retention policies.
8. Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse or disclosure. The extension communicates with its configured backend services over HTTPS. No online service can guarantee absolute security, so please protect your account and connected devices.
9. Children's privacy
The service is intended for business users and is not designed for children. We do not knowingly seek to collect personal information directly from children.
10. Changes to this policy
We may update this policy when our product, data practices or legal requirements change. We will publish the revised policy on this page and update the effective date. Please review it periodically.
11. Contact
Webstrox Solutions
Email: HuzaifaKhan9450@gmail.com
Website: webstrox.com
This policy describes Webstrox's intended handling of information for the service. It should be kept aligned with the extension's actual functionality, backend configuration, WhatsApp connection provider and current third-party provider terms.